All in-stock orders are packaged and shipped within 5 business days. If your piece is custom or personalized, however, we’ll typically need between 5 and 15 business days to make it before it’s ready to ship.
Once we’ve filled your order, you’ll get an email from us with a link you can use to track it en route.
Depending on where you live, our free shipping usually takes between 2 and 4 business days to arrive. If you need it there faster, we have other options available at checkout. Remember, a faster shipping time won’t affect how long we need to make your piece—only how quickly it will arrive once we put it in the mail.
Full refunds are available within 15 days of your date of delivery on all pieces that are not personalized or made-to-order*. Just let us know what you’d like to return or exchange at firstname.lastname@example.org and consider it done.
When shipping your item for return or exchange it must be sent back in its original Van Der Hout Jewelry box.
*All personalized items, including any product in our initial collection, name necklaces, and engraved items, are final sale. Any modification to personalized and made-to-order products, such as adjusting the length of a chain, is not included in the product cost and may incur an additional fee.
Van Der Hout Jewelry offers a confident 1-year warranty from the date of purchase. We’ll take care of any fault in the material or craftsmanship of your piece within that time. As with any warranty, there are a few exceptions, and we want to be very clear about what those are. Please see below for what is not covered under warranty:
- Lost or stolen items
- Everyday wear and tear like scratches, dings or breaks
- Damage resulting from improper use or storage
- Damage resulting from third-party modifications
- Replacement of lost stones over 2mm
Please reach out to email@example.com with any warranty questions or concerns and a Customer Service team member will get right on it. Most of all, we want you to be more than satisfied with your VDH experience and we’ll do everything we can to ensure it.
A statement about our quality
VDH only creates designs using solid gold and genuine gemstones. Period. So, rest assured every piece you purchase, every time you buy, every design you choose is guaranteed to be of the utmost quality—genuine, authentic and true. We’ll always stand behind our work and do everything we can to ensure you’re as happy with your decision as we intend you to be. Anyone can be proud of quality. But not everyone demands it, nor do they guarantee it.
We do. Of that you can be sure.
If you have any questions about our process, our sources or any of our designs, please don’t hesitate to contact us at firstname.lastname@example.org