PROCESSING TIME

In stock pieces currently ship out within 5 business days or less. Most custom and personalized pieces are estimated to require 5 - 15 business days for production. All pieces have their production time listed, so be sure to check the product page for your estimated ship out date.

Please note that our "ships within" time is the amount of time required to make your piece, package it and send it on its way to you. Your delivery time with Canada Post (i.e. what you select for shipping rate at checkout) is in addition to our processing time.

If your order is a rush and there is no rush option available for purchase, please email customerservice@vanderhoutjewelry.com and we will let you know if your request can be accommodated. Please note the shipping method selected does not expedite your order's production time.

 

SHIPPING

Once your piece is complete, we will email you with tracking information where you will be able to follow your jewelry on its journey to you.

Your delivery time is indicated at time of checkout and refers to the amount of time after processing once Canada Post has it and it is on its way to you. For example, if your piece takes up to 5 business days and you select 2 - 4 days shipping it may take between 7 - 9 business days for your piece to arrive.

 

Curb Side Pick Up

We offer curb side pick up in Toronto. If you would like to arrange this select the curb side pick up option on available designs and a member of our customer service team will be in touch with you to schedule a time. If you have any questions email customerservice@vanderhoutjewelry.com. 

 

RETURNS

We offer a full refund within 30 days on all non-custom made products less the cost of return shipping (including any applicable taxes and duties). Customized items include (but are not limited to) - initial necklaces/bracelets/earrings/anklets, any name necklace/bracelet or design that requires engraving.

Simply email customerservice@vanderhoutjewelry.com and let us know you would like to return/exchange your order and we will take care of the rest.