Once your piece is complete, we will email you with tracking information where you will be able to follow your jewelry on its journey to you.
Our standard free shipping option takes on average between 2 and 4 business days. If you require faster delivery please select the pay option that best suits your needs.
Great question as this varies from design to design. In our product descriptions we provide an accurate timeframe for us to make, package and give your order to a courier service that will deliver it to you.
This can vary anywhere from 2 days to 3 weeks for most items. Please check the product description or of course you can always ask our Customer Service team.
When your order is ready to ship you will receive an email with a tracking number so you can follow it on its way to you.
We know you are excited to get your VDH Jewelry but you need to just hang on a little bit longer. There is a slight delay between when we process and organize our orders going out each day and when they are picked up by our postal providers.
If you just received the email please check back after 5pm and you should see that it has been scanned into the Canada Post / DHL system and is on its journey to you. If that is not the case please contact Customer Service.
That's the worst! Unfortunately this may happen and we will do everything we can to manage the issue and expedite a happy resolution but please be aware that Canada Post has been experiencing some delays in delivery since the onset of COVID-19 in mid-March of 2020. Make sure to let Customer Service know that your order is experiencing an issue and we will get on it right away.
Yes! We ship virtually everywhere in the world with our global shipping provider DHL. So go ahead and order away.
Yes we do offer free shipping on all orders to Canada and the USA. Select the free shipping option when checking out.
We are working on providing this option for our customers outside of Canada and USA.
For all domestic Canadian shipments we work with Canada Post for expedited parcel service.
It depends on where you are shipping the product too. All duties and taxes are automatically calculated and adjusted to where you are ordering from (or shipping to if that is different from where you are ordering from).
This way there are no surprise charges and fees when your jewelry arrives. This ensures you just need to pay one time for your Van Der Hout Jewelry with no additional fees upon arrival.
Delivery time is up to you. When checking out you have a few options from standard shipping to expedited. Based on the option you select and where you are shipping to it may take anywhere from 1-10 business days before your jewelry arrives.
We currently only offer the font styles shown on the individual product pages for 'engravable' items. Our current default for engraving our Van Der Hout Jewelry pieces is Times New Roman.
If you have a special request on font, please add it to the order and we will confirm if it is possible before proceeding with you via our Customer Service team.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Yes you can! Simply adjust the flag at the bottom of your screen to the country you want to send your Van Der Hout Jewelry to. Enter the mailing information of where the jewelry is going when checking out and you are all set to go.
Yes you can! In fact, our website is programmed to automatically convert to your local currency so there are no pesky currency exchange fees on your credit card.
The total you see at checkout is the total you pay on your credit card statement/paypal.
As a jewelry business our pricing may change the gold market price fluctuations and available stock. As such we are not able to refund the difference. At Van Der Hout Jewelry we are committed to offering the best possible price we can for high quality fine jewelry.
All of our jewelry is photographed to show as much detail as possible. Some products may appear larger or smaller than their actual size. We do our best to depict our items with the utmost accuracy.
If you have questions about specific dimensions and they are not included in the product description on the website email firstname.lastname@example.org and we will answer your questions right away!
If your order has been successfully completed you will receive an email confirming the purchase to the address you provided when checking out of our online store. Please make sure to hold on to this email as it is your receipt and includes important information such as your order number and the best way to get in touch with us if you have any questions or concerns.
Yes! We accept virtually all forms of payment. If you encounter any issues please email email@example.com and we will be happy to help you out.
Orders are processed once the purchase is completed online and payment is captured. With each item we provide an estimate on how long it takes for your piece of jewelry to be made and shipped to you on the website (typically between 1 and 4 weeks). We do our best to make them as quickly as possible, but guarantee delivery within the timeframe advertised. If for some reason there is an unforeseen delay we will contact you right away.
If you have any special requests or need your order rushed please email us at firstname.lastname@example.org and we will do our best to accommodate. In the email please include your order number if possible.
Orders are processed Monday through Friday and are shipped as soon as they are completed. Once your jewelry is shipped you will receive an email confirmation that your order is on its way, that includes a tracking number for you to follow its journey.
You can cancel any order within 24 hours of receiving an order confirmation. If canceled within this timeframe we will provide a full refund, no questions asked. To do so, you must email email@example.com and include your order number.
Many of our pieces are made uniquely just for you and we pride ourselves on making jewelry our customers love because they get a say in what it is they are buying. Most of our orders can be modified when selecting the piece of jewelry you want on our website (i.e. color of gold, engraving, etc.). If you have a special request you can add it to the note section when checking out on the website or you can email firstname.lastname@example.org in advance with any questions.
At Van Der Hout Jewelry we will always do our best to accommodate what you are looking for! If for some reason we cannot and you would like to cancel or change your order this can be done without any charge if you let Customer Service know within 24 hours of completing your purchase.
Yes we do...and typically offer a discount on pre-order items as well! Please check our Return and Exchange Policy page for more details.
How long will it take for my pre-order item to arrive?
It varies from item to item. Pre-order items typically take between 6 - 10 weeks to be restocked.
However, this is based on when we go out of stock, not necessarily from when you ordered so if you are curious how long until it is back in stock please contact email@example.com. We ship pre-ordered items right away and will provide an update from Customer Service if required.
Once you have selected your Van Der Hout Jewelry that you want to purchase, a promo code bar will appear during the checkout process. Enter the promo code at this time and the discount will be applied to your subtotal. Please make sure to enter the promo code exactly as it is advertised as they are case sensitive
Unfortunately you are not able to combine promotional codes and multiple discounts together. You are however able to apply a promo code to the purchase of a gift card or when purchasing an item with a gift card.
We do place limits on our promotions. We want you to benefit from our promotions as much as possible, but if the advertised time frame has expired, the promo code will no longer be available.
Our office is located in Toronto at 27 Queen Street East, Suite 1406. If you live in Toronto or are visiting the city and want to swing by please email us at firstname.lastname@example.org and we will schedule a time for you to come on by, meet the team.
If the 30 day period has expired upon receiving your jewelry and you would like your piece repaired, please send us a detailed email with what you would like fixed and we will give you an estimate for VDH to do the repairs. Note the cost of shipping the item to VDH must be covered by the customer.
The price of the item I purchased has changed since I received it.
A little love goes a long way! When not wearing your jewelry, be sure to store it in a pouch or individual plastic baggies. This helps prevent scratching and damages.
You should always remove your jewelry when applying scents, lotions and sprays - or even better, your jewelry should always be put on last before heading out the door. We want you to enjoy your VDH jewels for as long as possible.